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Frequently Asked Questions

If you cannot find the information you are looking for, you may contact the Hyundai Customer Care Center at (855) 671-3059 or https://owners.hyundaiusa.com/us/en/contact-us.html and our team will be happy to assist you.

1. Why has Hyundai recalled certain Sonatas and Santa Fe Sports? 

In close coordination with NHTSA, Hyundai has recalled more than one million vehicles to address a manufacturing issue that could lead to engine failure and in certain circumstances an engine fire.  While the majority of incidents among affected vehicles are limited to engine knocking, there have been instances of stalling, meaning the engine may stop running while the vehicle is being driven.  Importantly, drivers in this situation can maintain control of the vehicle as brakes, steering and safety devices like airbags remain operational.  Typically, as an engine becomes inoperable, drivers will be alerted by warning lights and sounds, and while the engine may experience some hesitation, drivers should have time to safely move the vehicle off the road.  For those vehicles whose engines were replaced through the recall or warranty, Hyundai out of an abundance of caution has issued a follow-on recall to inspect and confirm proper reinstallation of the fuel tube to the high-pressure fuel pump. While Hyundai is not aware of any fires caused by this issue, nothing is more important than the safety and security of Hyundai customers.

2. How do I know if my car is affected by these recalls?

Affected vehicles include certain model year 2011-14 Sonatas and certain model 2013-14 Santa Fe Sports.  To check if your car is affected by these recalls, please visit hyundaiusa.com/recall.

3. How do I know if my car is safe to drive?

Among the symptoms to watch and listen for:

    1. A knocking noise from the engine that increases in frequency as the engine rpm increases.
    2. Reduced power and/or hesitation and vibration.
    3. Illumination of the “check engine” light in the instrument cluster.
    4. Illumination of the “engine oil pressure” warning lamp.

If you are experiencing any of these conditions, immediately take your vehicle to a Hyundai dealer for inspection.  To find the Hyundai dealer nearest you, visit https://owners.hyundaiusa.com/us/en/find-your-local-dealer.html or call the Hyundai Customer Care Center at (855) 671-3059.

Vehicles sold by Hyundai are among the safest in the industry.  Hyundai has the most models (13) with a Top Safety Pick+ or Top Safety Pick from the Insurance Institute for Highway Safety (IIHS) for 2019 – one of the automotive industry’s most recognized and rigorous tests.  Hyundai quality is also among the best in the industry, ranking as the second-highest non-premium brand in J.D. Power’s 2019 U.S. Initial Quality Study (IQS) and fifth place of mainstream brands in J.D. Power’s 2019 Vehicle Dependability Study (VDS).

4. How/why are some engines catching on fire?

While the majority of incidents among affected vehicles are limited to engine knocking, there have been instances of stalling, meaning the engine may stop running while the vehicle is being driven.  In some instances, the engine stall is caused when one of the rotating components in the engine, the connecting rod, stops rotating and fractures.  When a connecting rod fractures, the broken parts may damage the engine block, allowing oil to escape and contact hot engine surfaces.  This can lead to a fire.

Among the symptoms to watch and listen for:

    1. A knocking noise from the engine that increases in frequency as the engine rpm increases.
    2. Reduced power and/or hesitation and vibration.
    3. Illumination of the “check engine” light in the instrument cluster.
    4. Illumination of the “engine oil pressure” warning lamp.

If you are experiencing any of these conditions, immediately take your vehicle to a Hyundai dealer for inspection.  To find the Hyundai dealer nearest you, visit https://owners.hyundaiusa.com/us/en/find-your-local-dealer.html or call the Hyundai Customer Care Center at (855) 671-3059.

5. I have had the recall campaign completed on my car, but still think something may be wrong with the engine, what should I do?

If your vehicle is experiencing any of the symptoms outlined above, make an appointment with your Hyundai dealer to have it inspected as soon as possible.  The inspection procedure is free and should take no longer than one hour.  If it is necessary to replace the engine, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired.

6. If my car is not affected by the recalls, do I need the software update for engine monitoring?

Hyundai’s new knock sensor detection system can benefit all vehicles, not just those subject to an engine recall.  The technology enables the detection of early excessive engine bearing wear, as validated by one of the world’s leading engineering and scientific consulting firms. 

7.How do I know if my car is eligible for a software update?

The software update is being installed on model year 2011-18 Sonatas, 2013-18 Santa Fe Sports, and certain 2014-15 and 2018 Tucsons. To check if your vehicle is eligible for the update, please visit https://autoservice.hyundaiusa.com/campaignhome.

8. Does my warranty cover the cost of any necessary engine repairs?

Yes, for engine repairs needed due to connecting rod bearing damage, Hyundai has extended the warranty to 10 years and 120,000 miles (up from 100,000 miles) for original and subsequent owners of model year 2011-18 Sonatas, 2013-18 Santa Fe Sports, and certain 2014-2015 and 2018 Tucsons.  Additionally, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired.

9. What do I do for transportation while my car is being repaired?

If it is necessary to replace the engine, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired.

10. I recently paid for a similar repair to my Hyundai engine.  Am I eligible for reimbursement due to the recalls?

Please submit your claim via the online submission process available here.