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Frequently Asked Questions

If you cannot find the information you are looking for, you may contact the Hyundai Customer Care Center at (855) 671-3059 or https://owners.hyundaiusa.com/us/en/contact-us.html and our team will be happy to assist you.

1. Why has Hyundai recalled certain Sonatas and Santa Fe Sports? 

In close coordination with NHTSA, Hyundai has recalled more than one million vehicles to address a manufacturing issue that could lead to engine failure and in certain circumstances an engine fire.  While the majority of incidents among affected vehicles are limited to engine knocking, there have been instances of stalling, meaning the engine may stop running while the vehicle is being driven.  Importantly, drivers in this situation can maintain control of the vehicle as brakes, steering and safety devices like airbags remain operational.  Typically, as an engine becomes inoperable, drivers will be alerted by warning lights and sounds, and while the engine may experience some hesitation, drivers should have time to safely move the vehicle off the road.  

2. How do I know if my car is affected by these recalls?

Affected vehicles include certain model year 2011-14 Sonatas, 2013-14 Santa Fe Sports, 2012 Santa Fes, 2015-2016 Velosters and 2011-2013 and 2016 Sonata Hybrids. To check if your car is affected by these recalls, please visit hyundaiusa.com/recall.

3. How do I know if my car is safe to drive?

Among the symptoms to watch and listen for:

    1. A knocking noise from the engine that increases in frequency as the engine rpm increases.
    2. Reduced power and/or hesitation and vibration.
    3. Illumination of the “check engine” light in the instrument cluster.
    4. Illumination of the “engine oil pressure” warning lamp.

If you are experiencing any of these conditions, immediately take your vehicle to a Hyundai dealer for inspection.  To find the Hyundai dealer nearest you, visit https://owners.hyundaiusa.com/us/en/find-your-local-dealer.html or call the Hyundai Customer Care Center at (855) 671-3059.

Vehicles sold by Hyundai are among the safest in the industry. Hyundai has 11 models with a TOP SAFETY PICK+ or TOP SAFETY PICK from the Insurance Institute for Highway Safety (IIHS) for 2021 – one of the automotive industry’s most recognized and rigorous tests. Hyundai quality is also among the best in the industry, ranking above the industry average in J.D. Power’s 2021 U.S. Initial Quality Study (IQS) and third among mainstream brands in the 2021 Vehicle Dependability Study (VDS).

4. How/why are some engines catching on fire?

While the majority of incidents among affected vehicles are limited to engine knocking, there have been instances of stalling, meaning the engine may stop running while the vehicle is being driven.  In some instances, the engine stall is caused when one of the rotating components in the engine, the connecting rod, stops rotating and fractures.  When a connecting rod fractures, the broken parts may damage the engine block, allowing oil to escape and contact hot engine surfaces.  This can lead to a fire.

Among the symptoms to watch and listen for:

    1. A knocking noise from the engine that increases in frequency as the engine rpm increases.
    2. Reduced power and/or hesitation and vibration.
    3. Illumination of the “check engine” light in the instrument cluster.
    4. Illumination of the “engine oil pressure” warning lamp.

If you are experiencing any of these conditions, immediately take your vehicle to a Hyundai dealer for inspection.  To find the Hyundai dealer nearest you, visit https://owners.hyundaiusa.com/us/en/find-your-local-dealer.html or call the Hyundai Customer Care Center at (855) 671-3059.

5. I have had the recall campaign completed on my car, but still think something may be wrong with the engine, what should I do?

If your vehicle is experiencing any of the symptoms outlined above, make an appointment with your Hyundai dealer to have it inspected as soon as possible.  The inspection procedure is free and should take no longer than one hour.  If it is necessary to replace the engine, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired.

6. If my car is not affected by the recalls, do I need the software update for engine monitoring?

Hyundai’s new knock sensor detection system can benefit all vehicles, not just those subject to an engine recall. The technology enables the detection of early excessive engine bearing wear, as validated by one of the world’s leading engineering and scientific consulting firms. Hyundai will provide a lifetime warranty for certain of these vehicles as part of the resolution of a pending class action lawsuit. In order to qualify for the lifetime warranty, the knock sensor campaign must be performed. For more information, please visit HyundaiThetaEngineSettlement.com.

7. How do I know if my car is eligible for a software update?

The software update is being installed on certain model year 2011-19 Sonatas, 2013-18 Santa Fe Sports, 2012 and 2019 Santa Fes, 2014-15 and 2018-19 Tucsons, 2015-2016 and 2019 Velosters, and 2011-2013 and 2016 Sonata Hybrids. To check if your vehicle is eligible for the update, please visit https://autoservice.hyundaiusa.com/campaignhome.

8. Does my warranty cover the cost of any necessary engine repairs?

Hyundai has extended the warranty of these vehicles for both original and subsequent owners for certain engine repairs. If your vehicle experiences an engine issue, please contact the nearest Hyundai dealer for evaluation and determination of warranty coverage or visit Hyundai’s online Customer Assistance Center at https://owners.hyundaiusa.com/us/en/contact-us.html.

9. What do I do for transportation while my car is being repaired?

If it is necessary to replace the engine, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired.

10. I recently paid for a similar repair to my Hyundai engine.  Am I eligible for reimbursement due to the recalls?

Hyundai recently entered into a class action settlement with owners of certain vehicles equipped with Theta II engines. Visit HyundaiThetaEngineSettlement.com for complete details on the proposed settlement, including reimbursement for previous repairs.