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Issue Overview

In close coordination with the National Highway Traffic Safety Administration (NHTSA), Hyundai has recalled more than one million vehicles to address a manufacturing issue that could lead to engine failure and in certain circumstances an engine fire. While the majority of incidents among affected vehicles are limited to engine knocking or “pinging,” there have been instances of stalling, meaning the engine may stop running while the vehicle is being driven. Importantly, drivers in this situation can maintain control of the vehicle as brakes, steering and safety devices like airbags remain operational. Typically, as an engine becomes inoperable, drivers will be alerted by warning lights and sounds, and while the engine may experience some hesitation, drivers should have time to safely move the vehicle off the road. Nothing is more important than the safety and security of Hyundai customers.

Affected Vehicles And What To Do

Affected vehicles include:

Certain model year 2011-14 Sonatas

Certain model year 2013-14 Santa Fe Sports

  1. If this recall campaign has already been completed on your vehicle, you do not need to do anything further.
  2. If this recall campaign has not yet been completed on your vehicle or if your vehicle is experiencing any of the symptoms outlined in 1.-4. below, make an appointment with your Hyundai dealer to have it inspected as soon as possible. The inspection procedure is free and should take no longer than one hour. If it is necessary to replace the engine, dealers will provide you with a free service loaner vehicle or Hyundai will provide a free rental car for your use while your vehicle is being repaired.
  3. If you don’t know if this recall campaign has been completed on your vehicle, input your VIN number below for validation.

What To Look Out For

Among the symptoms to watch and listen for:
1. A knocking noise or “pinging” from the engine that increases in frequency as the engine rpm increases.
2. Reduced power and/or hesitation and vibration.
3. Illumination of the “check engine” light in the instrument cluster.
4. Illumination of the “engine oil pressure” warning lamp.

If you are experiencing any of these conditions, immediately take your vehicle to a Hyundai dealer for inspection. To find the Hyundai dealer nearest you, visit https://www.hyundaiusa.com/dealer-locator or call the Hyundai Customer Care Center at (855) 671-3059.

Technical Overview

Among the affected vehicle population, vehicle stalling may be triggered by premature engine bearing wear.  Indications of a worn bearing are outlined in numbers 1.-4. above.  If the vehicle continues to be driven with a worn bearing, the bearing can fail, and the vehicle could stall.  In some instances, engine stalling can lead to the fracture of a connecting rod.  When a connecting rod fractures, it is possible for it to damage the engine block, allowing oil to escape and contact hot engine surfaces, which can lead to a fire.

VIN Validation

Input your Vehicle Identification Number (VIN) to verify if it is affected by these recalls.

What Is A VIN?

A Vehicle Identification Number, commonly known as a VIN, is a unique 17-character number used to identify an individual vehicle’s manufacturer, model, body style and engine size.

Where Do I Find My VIN?

On your vehicle:

  • Driver’s side dashboard (viewable from the windshield)
  • Inside driver’s side door jamb (on a sticker)

Other places to find your VIN:

  • Vehicle insurance card
  • Vehicle title record (pink slip)

Hyundai’s Commitment To Safety And Security

Hyundai is committed to ensuring the quality and integrity of all its products through continuous improvement. In the event of a safety-related defect in one of its vehicles, Hyundai acts swiftly and efficiently to recall and fix the problem at no cost to affected customers.

Vehicles sold by Hyundai are among the safest in the industry.  Hyundai has the most models (10) with a Top Safety Pick+ or Top Safety Pick from the Insurance Institute for Highway Safety (IIHS) for 2018 – one of the automotive industry’s most recognized and rigorous tests.  Hyundai quality is also among the best in the industry, ranking as the second-highest non-premium brand in J.D. Power’s 2018 U.S. Initial Quality Study (IQS) and third place of mainstream brands in J.D. Power’s 2018 Vehicle Dependability Study (VDS).

All Hyundai vehicles are backed by Hyundai Owner Assurance, an offering that includes America’s Best Warranty.

(855) 671-3059

Contact Us

Customers who have any concern with their Hyundai vehicle may contact the Hyundai Customer Care Center at (855) 671-3059 or consumeraffairs@hmausa.com.